How to Read This Policy
This Privacy Policy explains how Casino 365 ("we", "us", "Casino 365") collects, uses, stores and protects the personal data of players who register and use the Casino 365 platform at casino365.pro. We have written it in plain language because we want every Pakistani player to genuinely understand it – not just scroll past it. If you have any questions after reading, our support team is available 24/7 in both Urdu and English at support@casino365.pro.
Casino 365 is an online gaming and sports betting platform operated at casino365.pro, serving players in Pakistan. For the purposes of this Privacy Policy, Casino 365 is the data controller responsible for your personal information collected through this platform.
Casino 365 is committed to handling your data with the same level of care and integrity we apply to every other aspect of the platform. We operate under an internationally recognised gaming licence that includes data protection obligations, and our data handling practices are audited as part of our regular compliance reviews.
Our primary contact for all privacy matters is our support team, reachable at support@casino365.pro. All data-related requests from Pakistani players – access requests, deletion requests, correction requests – are handled by our dedicated compliance team within 30 days of receipt.
Casino 365 collects personal data in three ways: information you provide directly, information generated by your use of the platform, and information from third-party verification services where required. Here is a clear breakdown of what we collect and why:
Casino 365 does not collect sensitive personal data beyond what is necessary for identity verification (CNIC details), age verification and AML compliance. We do not collect data about your political views, religious beliefs, health status or any other special category data beyond what is directly required to operate a responsible gaming platform in Pakistan.
Casino 365 collects only the data that is genuinely necessary. We do not harvest data speculatively or store information beyond what our legal and operational obligations require.
Casino 365 never sells your personal data to third parties. Your details are not shared with advertisers, data brokers or any commercial entity that is not directly involved in running Casino 365.
All Casino 365 player data is encrypted in storage. Sensitive fields including CNIC numbers, payment account references and passwords use industry-standard hashing and encryption protocols.
Access to Casino 365 player data is restricted to authorised personnel only. Staff access is logged and audited. No Casino 365 employee can access your full financial details without an approved case.
Privacy considerations are built into Casino 365 features from the start, not added as an afterthought. New features go through a privacy review before being deployed to Pakistani players.
Casino 365 conducts regular internal and external data protection audits. Findings are acted upon promptly. Our data handling practices are reviewed as part of our annual licensing compliance assessment.
Casino 365 uses your personal data for the following specific purposes. We do not use data collected for one purpose for a different, incompatible purpose without first informing you and, where required, obtaining your consent.
- Account Management: Creating and maintaining your Casino 365 account, verifying your identity and age, processing your login credentials securely.
- Processing Transactions: Handling PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and Visa/Mastercard. Casino 365 requires payment data to process transactions and reconcile your account balance.
- Providing Gaming Services: Running games, recording bet histories, calculating and crediting winnings, managing your Casino 365 balance in PKR and applying bonus credits where applicable.
- Identity & Age Verification: Verifying that you are who you say you are, that you are over 18 years old and that your payment accounts belong to you. This is a licensing requirement that Casino 365 cannot waive.
- AML & Fraud Prevention: Monitoring transactions and gaming activity for patterns consistent with money laundering, fraud or other financial crimes. Casino 365 is legally required to conduct this monitoring.
- Responsible Gaming: Using your gaming history data to identify potential problem gambling patterns and to power Casino 365's responsible gaming tools including deposit limits, session reminders and self-exclusion.
- Customer Support: Handling your queries, complaints and account issues efficiently. Support records are retained to ensure consistency in service.
- Platform Improvement: Using anonymised and aggregated usage data to improve Casino 365's platform performance, user experience and game selection for Pakistani players.
- Legal Compliance: Meeting Casino 365's obligations under our gaming licence, AML regulations and any other applicable legal requirements.
- Marketing Communications: Sending promotional offers and Casino 365 updates to players who have opted in to receive them. See Section 11 for your opt-out rights.
Casino 365 processes your personal data on one or more of the following legal bases, which determine why we are permitted to handle your information under applicable data protection principles:
- Contract Performance: Processing necessary to fulfil Casino 365's contractual obligations to you – operating your account, processing deposits and withdrawals, delivering gaming services. Without this processing, Casino 365 cannot provide you with the platform.
- Legal Obligation: Processing required to comply with laws including AML regulations, gaming licence conditions, age verification requirements and tax reporting obligations.
- Legitimate Interest: Processing that serves Casino 365's legitimate operational interests, such as fraud detection, platform security, internal analytics and improving the Casino 365 service for Pakistani players, provided these interests do not override your fundamental rights.
- Consent: Processing for purposes where Casino 365 has specifically asked for and received your consent – primarily marketing communications. Consent given can be withdrawn at any time without affecting your Casino 365 account.
Casino 365 does not sell, rent or trade your personal data. We share your data only with the following categories of parties, and only to the extent necessary for the stated purpose:
- Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, partner banks for IBFT and Visa/Mastercard processing networks. These parties receive only the transaction data required to process your PKR deposits and withdrawals.
- Identity Verification Providers: Licensed KYC and AML service providers who assist Casino 365 in verifying player identity and age. These providers are contractually bound to use your data only for verification purposes and not to retain it beyond their contracted period.
- Game Software Providers: Third-party gaming studios and providers whose games appear on Casino 365 may receive anonymised game session data for technical support and game certification purposes. They do not receive your identity or payment data.
- Regulatory Authorities: Gaming regulators, financial intelligence units and law enforcement agencies may receive your data where Casino 365 is legally required to provide it – for example, in response to a court order or regulatory investigation.
- IT Infrastructure Providers: Hosting, cloud storage and cybersecurity providers who operate Casino 365's technical infrastructure under strict data processing agreements that prohibit independent use of your data.
- Professional Advisers: Auditors, lawyers and accountants who provide services to Casino 365 and who are bound by professional confidentiality obligations.
Given that Casino 365 operates exclusively in Pakistani Rupees and handles significant PKR transaction volumes daily, payment data security is one of our highest priorities. Here is specifically how Casino 365 handles your financial information:
- Casino 365 does not store full Easypaisa or JazzCash PINs, full card numbers or complete bank account credentials. We store only the minimum reference data needed to process transactions and comply with AML record-keeping requirements.
- All payment transactions on Casino 365 are processed through encrypted connections. Payment data transmitted between your device and Casino 365 servers is protected by 256-bit SSL encryption.
- Casino 365 maintains full transaction logs for a minimum of 5 years as required under our AML obligations. These logs record amounts, dates, payment methods and transaction status – not full payment credentials.
- Casino 365 uses real-time fraud monitoring on all PKR transactions. Unusual patterns – such as rapid successive deposits from different payment methods – trigger automatic review flags.
- Casino 365 requires that all payment accounts used for deposits and withdrawals are registered in the same legal name as your Casino 365 account. This protects you and satisfies our KYC requirements.
If you ever notice a transaction on your Casino 365 account that you did not authorise, contact our support team immediately at support@casino365.pro. We will investigate and freeze your account to prevent further unauthorised activity while the investigation is underway.
Casino 365 uses cookies and similar tracking technologies to operate the platform, understand how Pakistani players use it and improve the overall experience. Here is what you should know:
What Are Cookies? Cookies are small text files stored on your device when you visit Casino 365. They help us remember your preferences, keep you logged in between sessions and measure platform performance.
Casino 365 uses the following types of cookies:
- Strictly Necessary Cookies: These are required for Casino 365 to function at all. They manage your login session, maintain your account security and enable payment processing. You cannot opt out of these while using Casino 365.
- Performance / Analytics Cookies: Casino 365 uses these to understand how players navigate the platform – which pages are most visited, where players spend the most time, and where errors occur. Data collected is anonymised and used solely to improve Casino 365 for Pakistani players.
- Functional Cookies: These remember your language preference, your last-visited game section and other personalisation settings on Casino 365. They make your experience smoother without requiring you to re-enter preferences each visit.
- Marketing Cookies: Only placed with your explicit consent. These help Casino 365 understand the effectiveness of our own promotional content. We do not use marketing cookies to serve advertisements on third-party websites.
You can control non-essential cookies through your browser settings. Blocking certain cookies may affect Casino 365's functionality, particularly session management features.
Casino 365 retains your personal data for as long as is necessary for the purpose it was collected and to meet our legal obligations. The following retention periods apply:
When Casino 365's retention period expires, data is securely deleted from our systems. Where legal hold requirements apply – for example, if a regulatory investigation is ongoing – data may be retained beyond the standard period until the hold is lifted.
Protecting your personal and financial data is a core responsibility that Casino 365 takes seriously. We implement the following technical and organisational security measures:
- 256-bit SSL Encryption: All data transmitted between your device and Casino 365 servers is encrypted in transit. This is the same standard used by major banks worldwide.
- Encrypted Data Storage: Sensitive Casino 365 player data – including identity documents, payment references and passwords – is encrypted at rest using AES-256 standard encryption.
- Two-Factor Authentication (2FA): Casino 365 offers optional 2FA for player accounts. We strongly recommend enabling it. 2FA adds a second verification step that prevents unauthorised login even if your password is compromised.
- Access Controls: Casino 365 staff access to player data is role-based. Not all employees can access all data. Access logs are maintained and reviewed. Unusual access patterns trigger internal security alerts.
- Penetration Testing: Casino 365 conducts regular security penetration testing by independent cybersecurity firms. Identified vulnerabilities are patched on a priority basis.
- Incident Response: Casino 365 has a documented data breach response plan. In the event of a breach that poses a risk to player data, we will notify affected players within 72 hours of becoming aware of the breach, along with guidance on protective steps.
As a Casino 365 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@casino365.pro with "Data Rights Request" in the subject line. We will respond within 30 days.
Casino 365 does not charge for exercising any of these rights. Where a request is clearly unfounded or excessive, Casino 365 may decline it with a written explanation. We will never penalise a player for exercising their privacy rights.
Casino 365 may contact you with promotional offers, bonus announcements, tournament invitations and platform updates. The following rules apply to all Casino 365 marketing communications:
- Casino 365 sends marketing communications only to players who have actively opted in to receive them. The opt-in option is presented clearly during registration – it is not pre-ticked.
- You can opt out of Casino 365 marketing communications at any time by clicking "unsubscribe" in any marketing email, by updating your communication preferences in your account dashboard, or by contacting support@casino365.pro.
- Opting out of marketing has absolutely no effect on your Casino 365 account status, your ability to play or your eligibility for promotions you actively seek out through the Casino 365 platform.
- Casino 365 does not sell or share your contact details for third-party marketing purposes. Our marketing communications come only from Casino 365 itself.
- Transaction and service communications – such as withdrawal confirmations, account verification requests and security alerts – are not marketing and cannot be opted out of while your Casino 365 account is active.
If you receive a communication claiming to be from Casino 365 that seems suspicious or asks for your password or payment details, do not click any links. Contact us immediately at support@casino365.pro – phishing attempts targeting online gaming platforms do occur and Casino 365 will investigate all reports.
Casino 365 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Casino 365 implements age verification at multiple points in the registration and payment process precisely to enforce this requirement.
If Casino 365 discovers that personal data from a minor under 18 has been collected, we will immediately:
- Suspend the associated account
- Delete all collected personal data for that individual as promptly as legally possible
- Return any deposits in accordance with our licensing obligations
- Void all bets placed by that account
If you believe a minor has accessed Casino 365 using your account details or by creating their own account, please report it to support@casino365.pro immediately. Casino 365 takes underage gambling extremely seriously and will act on all reports without delay.
Casino 365 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or Casino 365 platform features. When material changes are made, we will:
- Update the version number and effective date at the top of this page
- Notify registered Casino 365 players via email at least 7 days before the updated policy takes effect
- Display a notice on the Casino 365 platform highlighting what has changed and why
Continued use of Casino 365 after the effective date of a policy update constitutes acceptance of the revised Privacy Policy. If you disagree with any update, please contact our support team before the effective date – we will discuss your concern and, if necessary, assist you in closing your account and withdrawing your balance.
The current version of this Privacy Policy is always available at casino365.pro/privacy-policy. Previous versions are archived and available on request by contacting support@casino365.pro.
For any privacy-related queries, data rights requests or concerns about how Casino 365 handles your personal information, please contact our team through any of the following channels. We respond in both Urdu and English, 24 hours a day.
Related documents: Terms and Conditions | Responsible Gaming | FAQ